Sale conditions

Terms and conditions

These conditions are intended to define the conditions of sale established between Esgrima Lusitana Cascais and the User.
The conditions regulate all the steps necessary to carry out the order and guarantee the follow-up of this transaction between the contracting parties.
Please read these sales conditions carefully before ordering products from www.esgrimalusitanacascais.com.
When ordering any of our products, you are accepting our terms of sale.
You may print this page for future reference.

Data Collected

In compliance with Law no. 67/98 of 26 October on the Protection of Personal Data, we inform you that the treatment of the personal data collected is the responsibility of Esgrima Lusitana Cascais Personal data are processed by computer, for correspondence Orders and their support. The holder is guaranteed the right to access, rectify and change their personal data, so just contact us with your name, surname, address and customer number.
When placing an order not only the data provided by the customer will be recorded, but also the date and time of the order and the IP from where the order is made.

Payment Methods

The payment of the articles will be done as follows:

1) Bank transfer: Before sending the order, deposit the money into our bank account. Bank details will be provided as soon as the order is received by us. Payment must be made within 24 hours and proof is required. No extra costs in this mode of payment.

Payments and reservations

There is no reservation of articles before payment is made. In the event of one or more articles being discontinued, the value of the items sold out will be refunded in the same way as the initial payment.

Deliveries

1. Delivery time: In the response to your order, when choosing the color, size and graphics, an estimated delivery date will be indicated.
The articles are produced to your specifications only after payment.
The days are useful, the delivery time begins to count on the business day following the payment to be made. In addition, the Shipping service provider, is the only responsible for the time to take them to make delivery.
In case the item has been paid and discontinued, the amount paid will be refunded in the same way as the initial payment was made.
We do not return the money in any other way!
We do not guarantee delivery on a given date and we do not accept cancellations of orders due to the time of delivery, since the articles are being produced according to your specifications, of purpose for you.
In case of urgency the customer should contact before ordering.

2. Delivery via CTT: We deliver our articles in Mainland Portugal, Azores, Madeira and Europe.
Orders will be delivered Monday to Friday (business days).
If for some reason delivery is not possible, in particular because the customer is not available to receive the order, a notice will be left with indications about the location of the order and how to carry out its withdrawal or receipt.
International orders are delivered through the national services of the country in question.

3. Delivery via CTT: We deliver our items in any country in Europe, international shipping costs do not include the import tariffs, which must be paid upon arrival of the order, by the recipient of the goods.
Esgrima Lusitana Cascais declines all responsibility in case of violation of the legislation of the country where the order is delivered. It is up to the client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.

Shipping costs

Shipping costs will be indicated at the time of ordering.

Minors

Customers under the age of 18 must order in the name of one of the parents, with their authorization.

Return of paid values

In case of cancellation of an order, discounts, etc., the amount paid by the customer will be refunded in the same way as the payment made initially. We do not refund otherwise.

Cancellation of orders

When sending an email with order confirmation, the customer undertakes to honour the contract and make the payment of the order.
If the order has a credit applied and the customer does not honour the commitment to make the payment of the order, that credit could not have used in another purchase.
Paid orders can not in principle be cancelled. We can open excretions, always get in touch with the Esgrima Lusitana Cascais. Any type of cancellation of orders paid, the amount will be refunded in the same way in which it was paid initially. We do not refund otherwise.

Orders not raised or wrong addresses

If an order is returned due to lack of data in the address, incorrect data or because the customer was not able to pick it up within the specified time, the customer must pay the costs corresponding to the shipping and return of the order (minimum amount 5.00 €).

Return of articles

If the delivered article does not match the characteristics requested at the time of ordering, you can make the return within 14 days from the date you received the order, as long as you communicate to us by e-mail or telephone, your desire to make within 24 hours after receiving the items.
Items must be returned unused, in their original packaging.
The email requesting the return number should be sent within 24 hours after receiving the items you wish to return.

Return Instructions

1) Verify that the item is in the same condition it was received – it is not used, washed, powdered, does not smell of perfume or cigarette and has no hair or animal hair.
2) Verify that the item still has the labels “nailed” and the packaging is not damaged.
3) Send us an e-mail with the reference of the article that you want to return. An email with the return number will be sent.
4) Write the return number you received via email on the outside of the envelope in which the item will be returned.
5) Send us the article to the address indicated in the e-mail, within a maximum period of 14 days (counting from the day the article was received).
7) The return can not be sent in cash and should whenever possible make a registered shipment, keeping the receipt as proof of the return
We will not accept returns that do not have the return number on the outside of the envelope.

Treatment of return and refund of money

We will deal with the return within a maximum of 7 days. The value of the item returned will be refunded at the time the return is processed. The value of the item returned will be refunded by the same method of payment as the initial order. Shipping charges and cash on delivery are not refunded.
If the postage was offered, the value of the same will be charged to the amount receivable.
Precarious:
– € 5 if you return an item
– € 10 if returned between 2 to 4 items.
– € 20 if you return 5 or more items.
We do not return the money in any other way.

Returns not accepted

If the returned article is not accepted, due to the rules present and accepted at the time of ordering, the item will be returned to the customer and the costs of handling the order as well as the shipping costs will be paid by the customer.

Responsibilities

If a return is not delivered to us, the customer should contact CTT and make a complaint with them. We are not responsible for transportation between the customer and the company. We recommend that the customer always make a registered shipment, keeping the receipt as proof of its return so that CTT can reimburse the customer in case of diversion or forfeiture of the return.

Claims

* If the item is defective or not ordered:
The customer should send us an email within 24 hours from the day they received the item.
* If the envelope is open or damaged when lifting it:
The customer should check that everything is in order and if not, you should make a complaint directly to the post office.

Prices and VAT

1. The prices are in euros (€) and include VAT (23%).
2. The prices indicated do not include the shipping costs / delivery charges and the delivery charge against reimbursement.
3. We reserve the right to change the price of products for sale, but the customer will always pay the price that is online on the day of purchase even if it is changed before payment is received.

Payment rate

There are no fees in our store.

Invoices and Confirmations

The order confirmation is sent by email as soon as the order is shipped.
If the customer does not receive it, you should check the junk or spam folders of your email.
Confirmation that the payment was successfully received is sent by email as soon as payment is received.
If the customer does not receive it, you should check the junk or spam folders of your email.

All sales have a simplified invoice by default. If the customer wishes to invoice with a taxpayer’s number, he must make the order before proceeding to pay the order. After payment is made, it is not possible to change a simplified invoice for an invoice with NIF. The sending of simplified invoices, and for the sake of preservation of the environment, are not sent together with the articles. They will be sent by email if the customer makes the request.